triplecrownleadership 
It’s no secret that leadership can be brutally hard. Think of all the things that can lead to organizational breakdowns as well as all the derailers that inhibit our leadership effectiveness. Today’s Unique Challenges But that’s just table stakes. As if those problems weren’t already enough, today we have additional challenges unique to our … Read more
In our last post, we wrote about Tiger Teams–temporary special action teams created and empowered to attack problems and exploit opportunities. Bob first witnessed the power of alignment and flow with the Pathfinder team at Monarch Marking Systems. In the early 1980s, retailers were rapidly adopting bar codes to scan at checkout. Rather than fight … Read more
The vast majority of organizations today have a traditional hierarchical structure.* They may be organized by function, division, geography, or some other variable, but they’re hierarchical. Given their long history, it’s no surprise that hierarchies can be useful. Organizations, especially large and complex ones, need structure to avoid chaos. “Hierarchy works well in a stable … Read more
Triple crown leaders—those seeking to build organizations that are excellent, ethical, and enduring—go beyond their natural leadership style, flexing between the hard edge of steel and the soft edge of velvet, depending on the situation and the people involved. (See our related article, “Steel and Velvet Leadership.”) They acknowledge their varying approaches referencing the organization’s … Read more
Triple crown leaders—those who aspire to build excellent, ethical, and enduring organizations—have learned to go beyond their natural leadership style, flexing between what we call “steel and velvet,” the hard and soft edges of leadership, depending on the situation and the people involved. Steel leadership demands excellent results, insists on ethical practices, and resists the … Read more
Article Summary: Many leaders don’t tailor their communication style to the situation. Effective leaders flex between steel and velvet (hard- and soft-edge) communication, depending on the situation and the people involved. +++ Of the five advanced leadership practices for building an organization that’s excellent, ethical, and enduring (from our book, Triple Crown Leadership), “steel and … Read more
Article Summary: Many people are poor at giving and receiving compliments. That’s a shame. High-performance teams are superb at this skill, and praise can make a big difference in motivation. +++ What’s Wrong with This Exchange? Sam: “Amy, you did a great job on that rush project last week.” Amy (looking away and down): … Read more
Article Summary: Reading body language is an underutilized skill for most of us. Body language and tone of voice are important communication conduits. +++ There’s a leadership capability we all have that is seriously underutilized—observing and reading body language. By reading what other people are communicating through their body language, we can significantly upgrade our … Read more
Article Summary: Knowing why you want to lead is essential. If your motive to lead is selfish, you’ll fail. Your ego is a leadership toxin. +++ Why do you want to lead? It’s important to know that—important to your future and to those you lead. Leading Is a Choice You may get thrust into … Read more
Article Summary: Many people these days are cynical about an organization’s purpose, values, and vision because they’re platitudes. But great leaders collaboratively elicit them from the team and then weave them into the fabric of the organization. +++ Whether you’re the CEO, a department manager, or a small business owner, we encourage you to create … Read more
Article Summary: Many people work for a toxic boss. It can be incredibly frustrating. What to do about it? Here are five steps you can take. +++ So you’ve got a toxic boss and you don’t feel like you’re in a position to change things in your organization. What to do? There are five steps … Read more
Article Summary: Frequently, we hear from job seekers that it’s hard to find good organizations. How to find a great place to work? A step-by-step guide. +++ We’ve written extensively about what we call “triple crown organizations,” ones that are excellent, ethical, and enduring. These organizations are great places to work. Though they aren’t the … Read more
Article Summary: Most organizations aren’t aligned, reducing performance and causing frustration and dysfunction. Complete our Alignment Scorecard to gauge your organization’s alignment. +++ Most organizations aren’t aligned. As a result, workers are frustrated and the organization underperforms, sometimes badly. Signs of Misalignment When organizations aren’t aligned: People lack a clear and inspiring sense of … Read more
Article Summary: Many organizations struggle with accountability. We discovered six words you can use to fix your accountability problems. +++ Are you frustrated by accountability problems? Are people passing the buck, denying responsibility? Do meetings go on and on without coming to timely and definitive conclusions? We’ve been there and know how demoralizing it can … Read more
Article Summary: Many leaders struggle with effective communication. Here we address why storytelling is so powerful and how leaders can get better at it. +++ Bob recalls a defining moment in the turnaround of a large public company where he was the new CEO. During the senior staff meetings held every Saturday morning while the … Read more
Article Summary: Most organizations aren’t aligned. This reduces performance dramatically and often causes frustration and dysfunction. Here we show leaders how to align their organization or team. We include an Alignment Scorecard to assess your current levels of alignment. +++ In our experience, most organizations aren’t aligned. If they’re not aligned, they’re underperforming. And perhaps … Read more
Article Summary: Many leaders face a crisis that threatens their organization yet find themselves and their team woefully unprepared to handle it well. In this article, five-time CEO Bob Vanourek outlines ten practices for leading a crisis so that you can emerge even stronger than before. by Bob Vanourek “The signature of the truly great … Read more
There is immense power in small groups. But not just any small group. We mean small groups that meet periodically to support each other at the deepest levels in a safe place of confidentiality, trust, and respect. We’re not talking about social clubs, book clubs, Bible studies, 12-step meetings, mastermind groups, circles of trust, clearness … Read more
What’s the best legacy a leader can leave? A Track Record of Results? Is the best legacy a leader can leave a track record of significant results achieved? Laudable results for a business leader might include record sales, higher profits, significant brand appreciation, or markets developed. For nonprofit leaders, it might be deeper and … Read more
Good leaders don’t worship before the idol of one goal or one stakeholder. They have learned the art of balancing and tilting among competing and conflicting interests and among short- and long-term considerations. It’s easier for leaders to maximize results for one goal or one stakeholder group. But good leadership isn’t easy. Goals Virtually … Read more
Through many years of research and experience, we discovered many practices employed by good leaders. Some practices were well known. Others were surprises. We’ve now compiled an alphabetical guide of these practices: A-to-Z Guide to Good Leadership Practices. The full guide contains more than 200 entries, and it’s chock full of actionable tips for leading … Read more
Today, more than ever, we need leaders and organizations to commit to the overarching aim of being excellent, ethical, and enduring. Commit to the overarching aim of being excellent, ethical, and enduring. Triple Crown Leadership When we wrote our book, Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations, we committed ourselves as a … Read more
One of the most powerful ideas we discovered in our research for our book, Triple Crown Leadership—including interviewing leaders in 61 organizations in 11 countries—is one we call “stewards” (and building a culture of stewardship). It’s one of the most unusual and counterintuitive leadership practices we’ve ever discovered. A “steward” is a person who is … Read more
While many people profess not to care what others think, we’re social creatures and want to fit in. Right? But winning acceptance should never take precedence over accepting yourself. Given that, one of the best ways to identify who you want to be is by asking yourself, “How do I want to be remembered?” Mark … Read more
You’re sitting in a meeting with your colleagues. They all agree on a course of action you sense is wrong. It’s not illegal, but it certainly doesn’t feel right. Do you speak up? You Will Be Tested No matter what field you work in, you will be tested with ethical challenges or dilemmas. You’ll … Read more
What do you do when one of your star performers, the best salesperson, or the brilliant technical expert is a jerk? Even worse, more than a jerk, your star performer is a dirtbag who lies, abuses others verbally, or worse? Or cheats to land a bonus? What do you do? We’ve seen this too many … Read more
Tom Cruise’s 2022 reprise of his 1986 hit movie, Top Gun, has been a box office smash. Top Gun: Maverick has Cruise again playing Pete “Maverick” Mitchell, a cocky, rule-breaking Navy test pilot. The elite naval aviation academy recruits Mitchell (Cruise) to train a group of younger top guns for a harrowing and almost-impossible aeronautical … Read more
In our book, Triple Crown Leadership, based on extensive research and interviews with leaders in 61 outstanding organizations in 11 countries, we identified five advanced leadership practices for building an organization or team that’s excellent, ethical, and enduring. One of these practices has most intrigued the leaders we work with. Here we elaborate on how … Read more
“The meaning of life is to find your gift. The purpose of life is to give it away.” -author unknown I have a new take to share on retirement. Search online about retirement and much advice will pop up. You’ll find advice about celebration, financial planning, hobbies, exercise, courses, bucket lists, disenchantment, and more. In … Read more
There I was, giving a guest lecture on leadership at a European business school, when I got an intriguing question from a student in the back of the room: “Excuse me, why are we talking about ethics? This is a course about leadership.” I came to realize what a gift this question was. His question … Read more
Most of us are adept at hiding our weaknesses. I know I am. I’m getting better though. I’ve learned that being vulnerable by admitting my weaknesses often turns the situation around to something good. People Already Know I discovered that many people already knew my weaknesses. It was obvious to them, even while I … Read more
Here’s the thing: we all want to be better leaders. But too often we focus on what to do as leaders while neglecting what not to do. That’s where leadership derailers come in—the things that take us off track and inhibit our leadership effectiveness. If we want to be good leaders, we must be aware of … Read more
Early in my business career, I was a loner. I worked hard and was polite to others, but I never connected with colleagues. I never opened up to reveal what I was feeling. It was all business. I kept my head down and “nose to the grindstone.” Since I had done well in college and … Read more
(This presentation was given on April 27, 2022, by Bob Vanourek at the University of Denver’s Elevate Ethics 2022 Event, hosted by the Daniels College of Business and the Institute for Enterprise Ethics.) “Elevate Ethics.” What a wonderful title. I want to speak tonight about ethical leadership, my passion. How can we be more ethical … Read more
In his book, The Five Letters Every Christian Should Write: Reflections on Life, Death, and Spirit in the Age of Covid, a close family friend, Rev. David E. Gray, Senior Pastor of Bradley Hills Presbyterian Church, recommended readers write a letter to their parents, God, a significant person, a future generation, and oneself. With my … Read more
(Guest article by Bill Thompson.) Leadership occupies the vast space between that which is clearly right and clearly wrong. The result often is indecision and inaction at the highest levels of organizations. This failure of leadership can be catastrophic, and often is. While most are familiar with the high failure rate of businesses during … Read more
Decades ago, Robert Greenleaf articulated one of the most important leadership frameworks in history: “servant leadership.” Greenleaf described the essence of this counterintuitive approach here: “The servant leader is servant first. It begins with the natural feeling that one wants to serve. Then conscious choice brings one to aspire to lead. That person is sharply different from … Read more
Writing a half-century ago, Robert Greenleaf already saw a new and more active role for board members.* In his groundbreaking book, Servant Leadership, Greenleaf had a chapter on “Trustees as Servants.” He wrote: “This chapter is an argument in support of trustees choosing to be servants.” Greenleaf felt organizations (and their boards) were underperforming: “… … Read more
A big debate has been raging about the purpose of business for decades. Two opposing theories dominate the discussion: shareholder primacy theory and stakeholder theory. How does Robert Greenleaf’s servant leadership framework fit with these models? Shareholder Primacy Theory In 1970, Milton Friedman (a noted conservative economist at the University of Chicago) wrote an … Read more
In his classic essay, “The Servant as Leader,” Robert Greenleaf (creator of the servant leadership framework), wrote the following: “Anyone can lead…. There is a problem of getting used to the idea of no single chief, but the passage of time will allay that.” -Robert Greenleaf This short statement has profound implications. Empowerment Historically, … Read more
Leadership is rife with paradoxes, seemingly self-contradictory statements that may nonetheless be true. We see this in the servant leadership framework as well as other approaches. The Servant-as-Leader Paradox In his biography of Robert Greenleaf (originator of servant leadership), author Don Frick said: “Servant and leader are two nouns which usually describe two quite … Read more
Robert Greenleaf was clear when he created the servant leadership framework: “ … the great leader is seen as servant first.… the only authority deserving one’s allegiance is that which is freely and knowingly granted by the led to the leader in response to, and in proportion to, the clearly evident servant stature of the … Read more
