(This is a guest blog from Frank Sonnenberg on the problem of fishing for compliments.) People like compliments. I get it. But what if you send the message that you only want good news and positive feedback? In fact, you want folks to tell you that your ideas are brilliant, your actions are flawless, and … Read more
Giving effective feedback is a powerful skill. When done well, it can be a big performance booster. When done poorly, a disaster bringing fear, discomfort, and resentment. At its best, feedback is a great gift that can build trust and respect. At its worst, a spiral to anguish and despair. So tread carefully. According to … Read more
Here are some edited excerpts from a great post by our leadership colleague, Chuck Wachendorfer, on giving feedback effectively. Giving feedback effectively includes following these rules: 1. Focus on the behavior, not the intention. Never question someone’s intent. Assume they wanted to do the job well. It’s the behavior that may have fallen short. … Read more
