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How to Give Effective Feedback—A Communication Superpower

Giving effective feedback is a powerful skill. When done well, it can be a big performance booster. When done poorly, a disaster bringing fear, discomfort, and resentment. At its best, feedback is a great gift that can build trust and respect. At its worst, a spiral to anguish and despair. So tread carefully. According to decades of research from Dr. John Hattie (2008), feedback is among the most powerful influences on levels of achievement.* “We all need people who will give us feedback. That’s how we improve.” –Bill Gates Unfortunately, few people have learned how to give effective feedback or

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The Power of Empathy in Leadership

These days, we ask much of our leaders. Organizations and governments are under great pressures to perform, and these days leaders are responsible for crisis management during a pandemic with its attendant economic destruction and social and emotional anxiety. More and more we are realizing that empathy is a powerful aspect of leading well. Empathy is the capacity to understand or feel what another person is experiencing from their frame of reference (i.e., the capacity to place oneself in another person’s position). Researchers have identified several types of empathy: Cognitive empathy is the capacity to understand someone’s mental state. Emotional

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The Importance of Integrity in Leadership

Leadership involves so many difficult challenges and exceptional behaviors and mindsets. These days, we ask much of our leaders. When I ask workers to quickly name the qualities that arise in their minds when they hear the word “leader,” I am instantly assaulted by a barrage of words: vision, charisma, confidence, clarity, responsibility, results, judgment, emotional intelligence, coach, and much more. What is the most important aspect of leadership? Have you thought about that? In my view, the most important aspect of leadership is integrity, because everything else leaders do flows from it (or its absence), followed by the courage to uphold it. Warren

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The Importance of Trust in Leadership

There are many ways to think about leadership. For some, as we have seen, it is about control or power. For others, it is about achievement or recognition. For others, thankfully, it is about people and service, along with higher purpose and positive impact. Since leadership by definition involves a relationship between leaders and followers—and, more precisely, an influence relationship—it begs the question of trust. One may be able to command, control, or deceive at some point or for some time, but for an enduring relationship of constrictive influence, trust must be present. Trust is a firm belief in the reliability or

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The Importance of Credibility in Leadership

Credibility: the quality of being worthy of belief and trust Credibility, which flows from character and competence, is one of the most essential aspects of leadership. High credibility is a tremendous asset for leaders seeking to achieve exceptional performance and positive impacts. Low credibility is devastating. Credible leaders are straight with people, even about hard topics. They walk the talk and practice what they preach. They do what they say they will do and follow through on promises. Think about what you have wanted from your leaders, parents, teachers, and coaches over the years. Think of the impact that credible

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The Root Cause of Ethical Failings (and Our Political Dysfunction)

Scandals. Fraud. Abuse of power. Greed. Corruption. Tax evasion. Coverups. Once rare occurrences, coming back to haunt us every decade or so, these are now front and center in our daily lives and our daily news cycle. We see them in government, in business, and even in nonprofits and some religious organizations. It seems as if we are in a race to the bottom. While these challenges and failings have always been with us, we are not particularly well equipped to deal with them, in part because we fail to understand their root causes—and to hack away at them. Enter

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The Most Important Questions for Leaders

Leading others well can be a great challenge. It requires courage, judgment, wisdom, emotional intelligence, integrity, and much more. Leadership excellence comes with experience, but it begins with intentionality and commitment. Here are the most important (four) questions to help ground your leadership in a powerful foundation, whether you are a new leader learning the ropes or a seasoned leader looking to upgrade or renew. 1. Why are you leading? Is it for prestige? The title? Money? Power? Perquisites? Is it to prove something, or impress others? In truth, several of these may be drivers for you, but the key issue is

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The Keys to Great Meetings

by Bob Vanourek Photo credit: iStock One of the mind-numbing miseries of organizational work is the time spent in meetings. Atlassian, an Australian enterprise software company, provides the following estimates from various sources: Most employees attend 62 meetings/month (staggering) and half the meetings are considered time wasted Regarding the average meeting attendee: 91% have daydreamed during meetings 39% have slept during meetings 45% felt overwhelmed by the number of meetings attended 73% did other work during meetings 47% felt that meetings were their #1 time wasters at the office I’m sure you have felt the tedious waste of time and

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CHRO–Become Your Organization’s Chief Culture Officer

Today’s Human Resources (HR) leader has a wonderful opportunity to make an important strategic contribution: Become your organization’s Chief Culture Officer. If your CEO already acts as the Chief Culture Officer, great. Then you can be his or her Chief Culture Execution Officer. But most CHROs aren’t that fortunate, and you may need some ammunition to persuade the CEO that focusing on building culture can be a source of competitive advantage: Researchers have found a “strong relationship between constructive organizational cultures and financial performance.” (Source: Eric Sanders and Robert Cooke, “Financial Returns from Organizational Culture Improvement: Translating ‘Soft’ Changes into

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Leading without Authority

Leadership is a complicated subject. Most everyone recognizes good leadership, but there are many varying definitions of leadership, as well as many different versions of what constitutes good leadership. Unfortunately, most examples of good leadership also cite people who are in positions of authority. Such authority gives people hierarchical power to enforce their views, or entices people under the authority leader to just acquiesce to the leader’s initiatives. But what happens when you are in an organization where you don’t have authority? How do you lead from below to people above you in the hierarchy? How do you lead among

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