The Power of Empathy in Leadership

These days, we ask much of our leaders. Organizations and governments are under great pressures to perform, and these days leaders are responsible for crisis management during a pandemic with its attendant economic destruction and social and emotional anxiety. More and more we are realizing that empathy is a powerful aspect of leading well. Empathy … Read more

Interviewing for Emotional Intelligence

In our award-winning book, Triple Crown Leadership, we reveal five advanced leadership practices for building an excellent, ethical, and enduring organization. The first of these is to recruit, develop, and promote people for both “head and heart.” Head involves the education, knowledge, skills, technical competence, and experience necessary for the work. Heart involves integrity, emotional … Read more

Unleash Your Latent Leader

  Too many people disempower themselves with comments like “If only they would …“ Or “I’m only a (fill in the blank with ‘engineer,’ or ‘salesman,’ or ‘clerk’).” Too many people self-select out of leadership. (See our blog on “The Biggest Barrier to Leadership.”) What if Alice Paul (who fought for women’s rights), or Rosa … Read more

Is Your Organization Headed for a Breakdown?

Business Breakdown

Is your organization or team headed for a breakdown? Organizations emit warning signs before breaking down, but the financial signals, such as revenue declines, shrinking margins, and deteriorating working capital ratios, are lagging indicators. Leading indicators are much more important because you can address them before the financials go south. Using our triple-crown framework, here … Read more