Triple Crown Leadership

Triple Crown Leadership

Category Archives: Social Impact

The Wonders of “Pay It Forward”

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 iStock Photo “For it is in giving that we receive.” St. Francis of Assisi There are three kinds of people: takers, “transactors,” and givers. Each of us needs to decide where our focus will be. Takers are focused on serving their own needs and pleasures. They may be courteous about it and pleasant to be around; or they may be blunt about extracting whatever they want. But takers are exploiters. The mindset of the transactor is, “I’ll give you something if you give me something back.” It is a quid pro quo world to them, and there is nothing inherently wrong with this view. The world of commerce operates on a transactional basis: “You sell me something in exchange for this amount of money.” The mindset of the giver is   …Continue Reading


Top 10 Triple Crown Leadership Blogs

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 Our book, Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations, just turned one year old! In celebration of this happy event, we are sending out a special edition newsletter featuring our top ten blogs over the past year.      TOP 10 LEADERSHIP BLOGS: 1: The Glorification of BusyWe’re all busy. There’s nothing wrong with hard work. Here’s the problem: glorifying busy. Busy is the new sexy. The viral Internet meme—“stop the glorification of busy”—has hit a nerve with people far and wide lately. …Continue Reading 2: Are Leaders Born or Made?Many people believe that leaders are born, not made. We disagree. We believe leadership skills can be learned through experience, dialogue, role modeling, feedback, coaching, mentoring, and more.  …Continue Reading 3: 10 Leadership Myths and Half-TruthsMany leaders operate from half-truths or outright misconceptions about leadership, often   …Continue Reading


Ethical Pitfalls—You Will Be Tested

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Photo: iStock   No matter where you work or live, when it comes to ethics one thing is clear: you will be tested. Ethical pitfalls are all around us. Often you stumble upon them suddenly. Your ethics are tested most when you are under duress (with stress, pressure, or fear). Here is a partial list of what you’re up against: If you work in the world of business… Are you under pressure to withhold damaging information? Lowballing estimates in order to increase the chances of getting an order? “Cooking the books” to deceive analysts or investors? Paying bribes in markets where that is common or expected, reasoning that you must “pay to play”? Pulling sales from the next quarter to meet your targets for this one? Posing as a customer   …Continue Reading


Big Questions for New Graduates

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  New Graduates, Congratulations on your big achievement. The exams are now over, the assignments all in. As you celebrate and revel in the memories of achievements, experiences, and friendships, we advise that you also pause to reflect on some important questions. Many of you have made a big decision about what comes next—often in the form of a job or further schooling that signals a career direction. So here’s the question: Why? Why did you choose that? Where will it take you? How does it fit with your values and aspirations for who you will be and what you will do with your life? Does it fill you with a sense of purpose? Does it provide you with opportunities to learn and serve? Will you get to work with   …Continue Reading


The Job of a Lifetime: Leading an Incredible Transformation

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Interview with Nancy Tuor Former Group President CH2M Hill Leaders Speak Series  CH2M HILL, founded in 1946, is a global provider of consulting, design, construction, and operations services for corporations and governments. Headquartered near Denver, the employee-owned company has revenue of over $6 billion and employs over 30,000 people worldwide. CH2M Hill manages large, complex projects around the world such as reconstruction efforts in the wake of Hurricane Katrina, relocation of American military bases in Korea, expansion of the Panama Canal, and projects for the London Olympics. In 2013, the firm was named by Fortune as one of the “100 Best Companies To Work For” for the sixth time and was named one of the “World’s Most Ethical Companies” by Ethisphere Institute for the fifth time. In 2005, leaders from CH2M Hill successfully closed the Rocky Flats   …Continue Reading


Making It Work as Co-Founders

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Interview with Raj Vinnakota and Eric Adler Co-Founders and Managing Directors, The SEED Foundation Leaders Speak Series  The SEED Foundation partners with urban communities to provide educational opportunities that prepare underserved students for success in college and beyond. SEED’s innovative model integrates a rigorous academic program with a nurturing boarding program, which teaches life skills and provides a safe and secure environment. In 1998 SEED created the first college-preparatory, public boarding school in the U.S. Here are excerpts of our interview with Raj Vinnakota and Eric Adler for Triple Crown Leadership: How would you describe SEED’s leadership approach? Vinnakota: It stems from the conversation that Eric and I had the second time that we met, the same day we decided to leave our jobs and work together to start The SEED   …Continue Reading


What Makes Mayo Clinic Great

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Interview with Drs. Leonard Berry and Kent Seltman Authors of Management Lessons from Mayo Clinic Leaders Speak Series Mayo Clinic, founded in 1864, is a global leader in health care delivery, research, and education. With its four main hospitals and additional affiliated hospitals and clinics, Mayo serves more than a million patients annually with revenue of over $8 billion. For over twenty years, Mayo hospitals have earned top rankings from U.S. News & World Report. The Clinic has placed on Fortune’s prestigious “100 Best Companies to Work For” list for the past nine years.  Drs. Leonard Berry and Kent Seltman wrote Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations. Dr. Berry is Distinguished Professor of Marketing in the Mays Business School, at Texas A&M University. He   …Continue Reading


Transforming a University

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Interview with Dan Ritchie Former Chancellor, University of Denver Leaders Speak Series  Dan Ritchie was the Chancellor of the University of Denver (known locally as DU) from 1989 through mid-2005, a particularly challenging time. Prior to that post, Ritchie was an executive at MCA-Universal and then CEO of Westinghouse Broadcasting before taking up ranching in Colorado. Ritchie is currently the Chairman and CEO of the Denver Center for the Performing Arts and Chairman Emeritus of DU. In the 1980s, DU was in crisis, borrowing money to make payroll with over $60 million in deferred maintenance on buildings. Ritchie enlisted cable television pioneer Bill Daniels, a leading proponent of values-based leadership, for financial support. Daniels donated $11 million as a challenge grant, asking the business school to incorporate business ethics into its core   …Continue Reading


A Tireless Focus on Excellence

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Interview with Steven Rothstein President, Perkins School for the Blind Leaders Speak Series  Founded in 1829, Perkins School for the Blind operates in more than sixty countries with revenue of over $50 million. It offers free audio, Braille and large print books, and hundreds of newspapers by phone. The operations are complex, including a school, early intervention program, library, teacher training initiatives, publishing house, manufacturing division, technology division, and special services for the elderly. Marty Linsky, who teaches leadership at Harvard’s Kennedy School of Government, described Perkins and its President, Steven Rothstein, to us: “Rothstein took an organization that had barely left the 19th century and turned it into the signature organization in the world in services to the blind. He is in my managerial hall of fame. He has completely   …Continue Reading


Creating a Great Place to Work

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Interview with Mary Ann Tocio President and COO, Bright Horizons Family Solutions Leaders Speak Series Founded in 1986, Bright Horizons Family Solutions is a leading provider of employer-sponsored child care, early education, and work/life solutions. Conducting business in North America, Europe, and India, the privately held company has created employer-sponsored child care and early education programs for more than 850 clients, including more than 130 of the Fortune 500. Bright Horizons has consistently been the only child care organization named to the “100 Best Companies to Work for in America” list by FORTUNE magazine. Here are excerpts of our interview with Mary Ann Tocio, President and COO of Bright Horizons, for Triple Crown Leadership: Tell us about the company’s background and founding. Tocio: Bright Horizons was founded by Roger Brown and   …Continue Reading


Leading a World-Class Institution

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Interview with Dr. Shirley M. Tilghman President, Princeton University  Leaders Speak Series  Founded in 1746, Princeton University is consistently ranked as one of the finest institutions of higher education in the world. An honor-system school, the university’s informal motto is “Princeton in the Nation’s Service and in the Service of All Nations.” Distinguished alumni, students, and university leaders range from James Madison to Woodrow Wilson, F. Scott Fitzgerald, Eugene O’Neill, Jimmy Stewart, Jeff Bezos, Eric Schmidt, Meg Whitman, Ben Bernanke, Michelle Obama, and many others. Princeton is associated with 36 Nobel Laureates, 19 National Medal of Science winners, seven National Humanities Medal winners, and three current Supreme Court Associate Justices (Alito, Kagan, and Sotomayor). Dr. Shirley M. Tilghman, a Canadian-born molecular biologist, is the 19th president of Princeton, the first   …Continue Reading


Leadership for Bold Social Impact

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Interview with Bill Shore Co-Founder and CEO, Share Our Strength Leaders Speak Series  Share Our Strength began in the basement of a row house on Capitol Hill in Washington, D.C. in 1984, in response to the famine then raging in Ethiopia. Brother and sister Bill Shore and Debbie Shore started the nonprofit organization with the belief that everyone has a strength to share in the global fight against hunger and poverty, and that in these shared strengths lie sustainable solutions. Today, the organization is dedicated to ending childhood hunger in the U.S. by ensuring all children get the healthy food they need every day. Here are edited excerpts of our interview with Bill Shore for Triple Crown Leadership. How would you describe the organization’s leadership approach? Bill Shore: We lead by inspiring   …Continue Reading


Translating Mission & Values into Results

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Interview with Bill George Harvard Business School Professor and  Former CEO, Medtronic Leaders Speak Series  Bill George was the COO, then CEO and Chairman, of Medtronic from 1989 through 2002, the years when annual revenue increased an average 18% and earnings increased 22%. A host of innovative products were introduced during this time, and the price-to-earnings ratio of Medtronic’s stock went from 11 to 45. But the Medtronic story goes beyond growth and earnings, demonstrating how to build an excellent, ethical, and enduring company. George is the author of Authentic Leadership, True North (co-authored with Peter Sims), Finding Your True North, and Seven Lessons for Leading in a Crisis. He currently teaches at the Harvard Business School. Here are edited excerpts of our interview with him for Triple Crown Leadership. How would you   …Continue Reading


Lance Armstrong Still Racing from the Truth

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 Lance Armstrong was “gaming the system”–exploiting the rules for personal gain. This is so disappointing because Armstrong was one of the most celebrated athletes in the world, with seven consecutive Tour de France championships. Armstrong is also a celebrity cancer survivor and philanthropist. He established the influential Livestrong Foundation, with its popular yellow bracelets, “changing the way the world fights cancer.” The Foundation has raised over $500 million since inception. Good work, indeed. While allegations of blood doping dogged competitors, Armstrong adamantly denied wrongdoing. He proudly proclaimed he had passed hundreds of drug tests. Then everything changed. The U.S. Anti-Doping Agency published a 202-page report, detailing overwhelming evidence that Armstrong was doping and encouraging others to dope. Armstrong denies the report’s allegations, but Bill Strickland, editor-at-large of Bicycling magazine, noted   …Continue Reading


Interview with Kit Crawford, Clif Bar

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“Sustainable Leadership”Interview with Kit CrawfordCo-Owner and Co-CEO, Clif Bar & CompanyLeaders Speak Series Clif Bar & Company is a privately held, family- and employee- owned company, creating nutritious and organic food for people-on-the-go. It has achieved double-digit annual revenue growth and won a long list of employment, diversity, and sustainability awards, including making Inc.’s list of the fastest-growing companies in the U.S. and Forbes’ “breakaway brands,” in both cases for multiple years. We interviewed Kit Crawford, Co-Owner and Co-CEO with her husband, Gary Erickson, of Clif Bar & Company, about leadership at the company and its commitment to sustainability. Here are excerpts from our interview with Crawford. How would you describe Clif Bar’s leadership approach? Crawford: Our approach to leadership is about staying true to our values as a company   …Continue Reading


Interview with Daniel Wallach, Greensburg GreenTown

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“Rebuilding Green after a Tornado” Interview with Daniel Wallach Executive Director, Greensburg GreenTown “Leaders Speak Series” A few years ago, a devastating tornado destroyed Greensburg, a small town in Kansas. Remarkably, the town bounced back and created a model for the world for building a “green community.” One national expert called it “the greenest city in America.” For our book, Triple Crown Leadership, we interviewed one of the leaders of the initiative, Daniel Wallach (founder and executive director of Greensburg GreenTown). Here are excerpts of that interview. What led you to your current work at Greensburg GreenTown? Daniel Wallach: A series of severe tornadoes hit this part of Kansas. Greensburg, which is 35 miles south of where I live, was destroyed. Over 90 percent of the town was wiped out,   …Continue Reading


Interview with Dr. Andres Alonso

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“Turning Around a School System” Interview with Dr. Andres Alonso CEO, Baltimore City Public Schools Leaders Speak Series We interviewed Dr. Andres Alonso, CEO of Baltimore City Public Schools, about his approach to leadership and the unique challenges of running a complex and large school system with multiple challenges and constituencies. During his tenure, Baltimore City students have reached their highest outcomes in state exams, across all categories of students, and City Schools posted its best-ever dropout and graduation rates. Previously, Dr. Alonso was Deputy Chancellor and Chief of Staff for Teaching and Learning at the New York City Department of Education. Before that, he taught emotionally disturbed special education adolescents and English language learners in Newark. Here are excerpts of our interview with Dr. Alonso. What was the context   …Continue Reading


Your Leadership Legacy

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  What will your legacy be?   In the age of Facebook, Twitter, iPhones, and tablets–of endless emails and ceaseless connecting–how rare it is to stop and think about that question. How rare it is to stick to the long game and not get caught up in short-termism. How rare it is to look to the far horizon, instead of the incessant barrage of immediate distractions and concerns. We all hunger for meaning and significance in our lives, but we leave them out of our daily diet. After a while, we starve for them. The quest for legacy can be found in the deeper terrain of leadership. Though rarely discussed, it is much more important than the vast majority of activities that consume our days. Talk of legacy can be   …Continue Reading


Suicide by Quarter–Leading for the Short-Term

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Have you ever: • Told one of your line managers to “do whatever it takes to make your numbers this quarter”? • Pulled sales from next quarter to make this quarter’s numbers? • Cut into critical R&D funds to hit Wall Street forecasts? • Asked the CFO to lower the reserves for future expenses to help earnings this quarter? • Taken an excessive restructuring charge, knowing that you could siphon some of the excess charges from balance sheet accounts into future earnings when you really need them? If so, you are committing suicide by quarter. These all-too-frequent actions are unsustainable. They put you on an accelerating treadmill, sacrificing what’s right for customers, employees, and even investors. These actions are common because people are good at rationalizing them: “Everybody’s doing it.”   …Continue Reading