Interview with the late Tony Hsieh, former CEO of Zappos, Leaders Speak Series Tony Hsieh was CEO of online retailer Zappos and author of Delivering Happiness: A Path to Profits, Passion, and Purpose. Here are excerpts of our interview with him for Triple Crown Leadership. How would you describe the organization’s leadership approach? Hsieh: … Read more
Culture is simply “how we do things here,” a set of beliefs and habits that influence how people behave. Culture forms over time and determines what happens when authorities are not present, setting the tone for the organization and the norms for acceptable behavior. Lou Gerstner, after his spectacular turnaround of IBM, wrote, “…culture isn’t … Read more
Why do you want to lead? All too often, the answer has breadcrumbs back to ego. The drivers may be disguised in other terms such as recognition, status, power, money, or competitiveness. But it ultimately comes back to ego. Bob recalls an executive who worked with Washington politicians. The executive described the mentality he observed … Read more
“Sprinkle joy.” -Ralph Waldo Emerson Jack, Bob’s seven year-old grandson and Gregg’s nephew, came home from school recently talking about buckets. In this metaphor, we all carry invisible buckets holding our feelings and sense of worth. When our buckets are full, we feel good. When empty, we feel sad. A bucket filler fills the buckets … Read more
