Triple Crown Leadership

Triple Crown Leadership

Triple Crown Leadership Blogs

Does Your Board Have Your CEO’s Back?

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  One of the great scourges of our age is “short-termism.” A staggering 78 percent of CFOs and CEOs admit to sacrificing long-term value to achieve smoother earnings. Many decry this “suicide by quarter” mentality, but few CEO’s will be able to withstand the pressure to make the quarterly numbers unless he or she has the full, vocal support of the board. When the CEO and CFO conduct the conference call and get hammered by day traders or short sellers, and when the stock dips because the company didn’t make the whisper number the Street expected, what will the board do? Hide? Talk among themselves about whether or not the CEO will “make it”? If so, your CEO won’t trust your board. Without this trust, the CEO’s job is too   …Continue Reading


Generations in the Workplace

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“Why can’t we just all get along?” -Oft quoted lament As Boomers stay in the workplace longer, the Gen Xers move up to management positions, and the Millennials progress into the world of work, it can seem there are insurmountable generational conflicts. But the truth is that different generations in the workplace can develop rich, innovative breakthroughs if they focus less on their differences and more on what they share. The differences have been heralded by many. Boomers (birth dates after WW II): Sense of duty; longtime employment commitment; family values; uncomfortable expressing feelings; not tech savvy. Gen Xers (birth dates early 1960s to early 1980s): Want involvement and participation; like autonomy; less formal; tech savvy; loose schedules. Millennials (birth dates from the early 1980s): Social networkers; see no limits;   …Continue Reading


Do Your C-Suite Execs See Value in People?

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Some C-suite execs see themselves as wonderful gifts to their firm. After all, they have all the right tickets punched: the right schools, an accomplished track record, and charisma. These are the execs with the right clothes, cars, and houses. They enjoy their generous compensation and perks. They convey a message of: “It’s good to be great” with willing followers hoping some day they can reach such lofty heights. The fatal problem is these “great ones” can’t possibly cope with the complexity and hyper-fast pace of today’s world. No matter how smart they are, no matter how many hours they work, no matter what new innovations they embrace, they can’t do it alone. They need the depth and breadth of ideas and heartfelt implementation from many people inside and outside   …Continue Reading


Transparency Builds Trust

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iStock Photo Let’s consider two otherwise identical firms. Rocket Corp. issues their quarterly earnings press results, focusing on their financial results. Then they conduct their quarterly conference call with investors, reporting their revenue, margins, profitability, cash levels, and citing their revenue and earnings guidance for the next quarter and year. They take questions from those investors on the call and then put the directives out to the management team that: “This is what we have to do to make the numbers for the quarter, otherwise our stock will be hammered.” Endurance Inc. also issues a quarterly press release and conducts an investor conference call, but in addition to the same financial data that Rocket Corp. issued (excluding earnings guidance), they report many additional metrics: Customers: Revenue and market share details   …Continue Reading


Everyone Leads at Times

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    “Leadership is your choice, not your title.” Stephen R. Covey Have you ever heard someone say, “I’m just not a leader”? “Fair enough,” you might think. Some people are just not into that leadership thing. Perhaps they have other talents or interests. Or they are reluctant to take responsibility, or afraid of not leading well. Not so fast. Everyone leads something at some time (whether poorly or well). They may lead at home, or with friends, at school, on a project, or at work. And our world desperately needs better leadership—in companies, communities, families, governments, nonprofits, education institutions, and more. Leadership is massively misunderstood. Don’t confuse leadership with power, or authority, or someone’s title. Leadership isn’t really about one person at the top of an organizational pyramid making   …Continue Reading


The World Cup and Great Leadership

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Watching the great performances at the 2014 F.I.F.A. World Cup in Brazil, we noticed many parallels between football (soccer) and great leadership. Competing at the World Cup and employing great leadership both take: Patience. The game is long and can sometimes appear uneventful to the untrained eye, but then there are spurts of breakaway brilliance and intensity with tackles, moves, sprints, crosses, shots, and saves. Great leadership is willing to grind out tasks over the long term, ready for bursts of activity when opportunities arise. Stamina. The heat and humidity in Brazil wear down the best performers. Similarly, the pressures of leadership require one to stay the course and not give up. “You will go through tough times, it’s about getting through them.” -David Beckham, legendary U.K. footballer Hard Work. It   …Continue Reading


The Longest Tail (Guest Blog by Walt Hampton)

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According to Steve Coburn, “It’s not fair to the horses that have been in the race since Day 1.” Coburn is the co-owner of California Chrome, once thought to be the heir to the Triple Crown, who lost at Belmont. “Look at it this way, if you can’t make enough points to get in the Kentucky Derby, you can’t run in the other two races. It’s all or nothing, because it’s not fair to these horses who have been running their guts out since Day 1,” Coburn spewed before his wife dragged him off camera. It’s not fair. Life’s not fair. And leaders – real leaders – know that. When I was growing up, I used to compete in the Central-Belden PTA Pet Show. Well, not me, exactly. I would   …Continue Reading


Alignment: A Transformational Process

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  Organizational alignment is a transformational leadership process, requiring extensive, multidirectional communication, with deep listening and dialogue, not edicts from the top. Alignment is a “we” process, not an “I” process. It is is a back-and-forth, up, down, and sideways leadership process that should touch everyone in the organization, even some outside stakeholders on some steps. Alignment takes time and patience. It can be messy and frustrating, requiring many midcourse corrections, but it is worth every step for achieving and sustaining a high-performance organization. We have just published a whitepaper on Alignment, which is now available on our website. Please click here to access the full document: Collaborative Alignment: A Transformational Leadership Process. For additional resources on alignment, you may wish to see our blog from last year: Is Your   …Continue Reading


Tips for New Graduates about Leading and Living

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Image: iStock With this cap and gown season upon us, here are some thoughts for new graduates as they transition from school to work or other pursuits. 1. Avoid making choices for the wrong reasons. You are probably under a lot of pressure, both self-imposed and externally thrust upon you. As you look at various work opportunities, even in this challenging job market, consider not only external motivations such as income and status but also internal motivations such as meaning, values, and fulfillment. You will spend lots of time at work, so work hard to find a good fit for you (not for others). 2. There will be a day of reckoning for the choices you make. With time, a job often leads to a series of promotions, or other   …Continue Reading


The Triple Crown Takes Head and Heart

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Teams that win the Triple Crown of Horseracing exhibit more than just technical skill and “head” smarts. They also possess a certain quality of “heart”. Recruiting, developing, and rewarding personnel for head and heart is the first practice of Triple Crown Leadership. Most organizations focus on knowledge, skills, and experience—“head” issues. Triple crown leaders, by contrast, recruit for those plus personal character, emotional intelligence, passion, and “fit” with the organization’s culture—people with both “head” and “heart.” In honor of the possible Triple Crown victory at the Belmont Stakes this year—which would be the first such win in 36 years—we share an encore presentation of some of our prior reflections on the Triple Crown of Horseracing and the parallel value of head and heart in the pursuit of Triple Crown Leadership.   …Continue Reading


Leaders Must Be “Present” with People

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  People won’t follow your leadership if you’re not fully “present” with them. If you are not present with people, you are not connecting with them. Without connections, the leader/follower relationship breaks down and trust is undermined. People feel devalued. You’re sending a signal that they are not important. As a result, they won’t commit to follow you from their hearts because you weren’t engaged with them. But wait, you say, “In this age of high-tech and hyperspeed, I’ve got to multi-task. You don’t understand what I have to juggle: downsized staffs; cut budgets; doing more with less; 24/7 communications and social media; a bulging and relentless email inbox; conference calls across time zones; sleep deprivation; competitive threats; organizational politics; and more. And that’s just at work. Don’t forget my   …Continue Reading


The Triple Crown of Leadership

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  The sports world is abuzz with excitement. We may have our first Triple Crown winner since 1978, when Affirmed captured what has been called “the most elusive championship” in all of sports. California Chrome is poised to accomplish this incredible feat on June 7 if he can win at Belmont Park. This unlikely horse, bred in California for only $10,000 with a 77-year-old trainer, has won his last six races. Since 1875, only eleven thoroughbreds have won the Triple Crown, including such iconic names as War Admiral, Whirlaway, Citation, Seattle Slew, and of course, perhaps the best of them all, Secretariat. Pictured above, Secretariat won the final leg of the Triple Crown, the Belmont Stakes, in 1973 by a world-record 31 lengths in a time that has yet to   …Continue Reading


Rationalizations that Derail Leadership

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“The softest pillow is a clear conscience.” Narayana Murthy, Co-founder and former CEO, Infosys   Our ability to rationalize our behavior is astonishing. And dangerous. Basically, we all have a good sense of what’s right or wrong, but we have an inherent ability to talk ourselves into believing that something that’s wrong is really okay. We’re all good at this self-deception, especially when under pressure. Leadership is a moral activity. When done well, it raises people up and brings out their best. Successful ends do not justify unethical means. The journey and the destination must both be based on moral principles if we are to enlist people to follow us willingly from their hearts. Of course we can’t change human nature, and some people are of weak character, easily seduced   …Continue Reading


Leadership in a Horizontal World

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Guest Blog by Charles H. Green   Leadership’s not what it used to be. There used to be leaders, and followers. Leaders were the few, the chosen. They were charismatic, insightful, inspiring. They seemed to be born (and then maybe tuned up), rather than made. High performers were the audience for leadership development programs, which targeted the select, high-potential few. Those few would get promoted into “positions of leadership,” where they were in charge of large groups of resources: both people and financial. And from those positions, they would “lead” the vast number of others, the followers. Of course, it’s not exactly like that now. As Dorothy said to Toto in The Wizard of Oz: “We’re not in Kansas anymore.” Nowadays, it’s easy to see that the old leadership was   …Continue Reading


Diversity and Cultural Fit

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Some leaders make a case for diversity; others call for “cultural fit,” implying to some that organizations should hire those who are the “same” as those already in the organization. Are these views compatible? Our good friend and leadership colleague, Bob Whipple (a.k.a. The Trust Ambassador), wrote an excellent blog, Challenge “Samers,” from which we excerpt below: I often hear a phrase coming from the lips of hiring managers that makes me cringe. “We want to hire someone who will fit into our group.”  …  I think this is a big mistake. It is often the maverick, or even the outcast among a group of people, who comes up with the genius solutions to problems, or creates entirely new streams of income. When we seek to have everyone “fit in,”   …Continue Reading


Cross-Sector Leaders need to be Triple Crown Leaders

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This guest blog is written by Paul Thallner, an independent leadership and organizational development consultant. Imagine that you are an incredible and gifted athlete, and you become a fantastic baseball player. Then, because you like a challenge, you decide—after a decade of high performance in baseball—to switch to cycling. Think about it: what would you need in order to be effective as a cyclist when you’ve spent all your time playing baseball? In the world of work, transitions like that are happening all the time, and are becoming more common. A September 2013 Harvard Business Review article, “Triple Strength Leadership,” highlighted the growing trend and need for leaders who can “engage and collaborate across the private, public and social sectors.” Authors Matt Thomas and Nick Lovegrove, point to organizations –   …Continue Reading


RIP Great Leader

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iStock Photo “But O heart! heart! heart! O the bleeding drops of red, Where on the deck my Captain lies, Fallen cold and dead.” (From “O Captain! My Captain!” by Walt Whitman) The Great Leader passed away last week after a long, slow decline.  Countless old colleagues were at his side. In the ensuing days, there was much concern: “With all his faults and flaws, he took care of us, made the tough decisions, and bore a heavy burden of responsibility. What will happen to us now?” The question of the hour became: Who will be the next Great Leader? Squabbles had broken out as people jockeyed to form and join factions. All awaited word about The Great Leader’s Successor. A huge crowd gathered in the stadium for the funeral.   …Continue Reading


The Role of Values for Leaders & Organizations

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 Our colleague in leadership,  Harvey Kaufman, edited down one of his longer pieces on alignment so that we might share some of his wisdom and insight here.   A few years ago, I attended a Corporate Social Responsibility conference.  As you might expect (although I didn’t) a major focus of the conference was how to market social responsibility efforts to attract business.  The case for simply “doing good” as a reflection of an organization’s core values was absent from our discussions.  This made me think about the role of values in organizations and why it is important for companies to practice their values in day-to-day interactions with employees and customers.   While there were companies who employed them effectively earlier, core values emerged as an organizational mainstay in the 1970s.  They followed the social   …Continue Reading


Three Responsibilities of Great Leadership

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Great leadership has many responsibilities: Safeguarding your colleagues Serving your stakeholders Making tough decisions Planning for succession And much more However, certain responsibilities are critically important and do not get the time and attention they deserve. Here are three. 1) Commit to the triple crown quest of building an excellent, ethical, and enduring organization. The primary message of Triple Crown Leadership is this: make building an excellent, ethical, and enduring organization the overarching priority of your organization. Excellent means achieving exceptional results that have significant, positive impacts on stakeholders: customers, employees, shareholders, suppliers, and communities. Ethical means acting with integrity, even when it’s costly or hard, always paying attention to how the results are achieved. Enduring means standing the test of time and operating sustainability when it comes to people and   …Continue Reading


Six Tips on Giving Effective Feedback

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iStock Photo   Here are some edited excerpts from a great post by our leadership colleague, Chuck Wachendorfer, on giving feedback effectively. Giving feedback effectively includes following these six rules: Focus on the behavior, not the intention.  Never question someone’s intent.  Assume they wanted to do the job well.  It’s the behavior that may have fallen short.  Usually, people can deal with changing their behavior more objectively.  Attacking someone’s intent tends to be more personal and difficult to accept. Give feedback frequently.  If you want to help someone change their behavior, giving them feedback consistently and often will help them change faster.  Waiting and allowing more time to pass, just allows bad habits more time to set in and the delivery to be more difficult.  Give feedback while the memory   …Continue Reading


10 Reasons Why Great Leadership is a Group Performance

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“We have a wrong-headed notion of what constitutes a leader, driven by an obsession with leaders at the top.”  Bill George, Harvard professor, former CEO, Medtronic We have a crisis in leadership today with seemingly continuous scandals rocking business, government, religious organizations, non-profits, sports, and more. The latest results from the much respected Edelman Trust Barometer show only 18% of the knowledgeable people surveyed believe business leaders, and only 13% of government leaders, will tell you the truth. Shocking. We can blame the crisis on human nature, greed, the lust for power, ego, or the phases of the moon. All have some skin in the game (except perhaps the phases of the moon). But there’s another driving factor as well: a flawed leadership model. Most people think about leadership from the   …Continue Reading


Leader, Manager, Follower: Not as Simple as You Think

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“Life’s a dance, you learn as you go. Sometimes you lead, sometimes you follow.” Song lyric, by John Michael Montgomery Which are you: a leader, manager, or follower? More importantly, which should you be? Can you be them all? Should you? It’s an important choice. Too often, leadership is lionized while management and followership are disparaged. Big mistake.  We submit that great leadership is a situational blend of leading, managing, and following. Manager: Traditional notions of management involve: Planning, budgeting, administering, staffing, organizing, directing, and controlling boundaries Being task- and object-oriented Using “head” skills such as financial or operational expertise Being more concerned with stability, efficiency, bottom-line results, and the short-term Being focused on problem-solving, tactical issues, keeping emotional distance from people, using position power, and telling people what to do   …Continue Reading


Learning to Trust Your Judgment

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iStock Photo  “…with good judgment, little else matters; without good judgment, nothing else matters.” Noel Tichy and Warren Bennis, leadership authors Leadership requires judgment. A leader judges what’s right or wrong, what’s ethical or not. A leader judges when to flex between the hard edge of leadership (steel) and the soft edge (velvet). A leader judges how a subordinate is performing, whether to give someone a second chance, whether a candidate has character and will fit with the organization’s culture. A leader judges how high to set goals. Leaders judge. How do we know when to trust our own judgment? Some might feel they are not smart enough, or creative enough, to judge. Some say we have to judge after analyzing all the facts. Some say we have to rely on   …Continue Reading


Dreams Versus Goals

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“Goals are dreams with deadlines” ~ Diana Scharf, author Goals are the secret ingredient for turning our dreams into reality. Our good friend and fellow leadership practitioner, Bob Whipple, “The Trust Ambassador”, wrote a helpful blog on goal setting recently. We excerpt below some of Bob’s wise insights for setting great goals. 1. Make your goals tangible We all have good intentions and dreams, but to really engage the power of goals, you simply must write them down. The act of committing goals to paper or keyboard means that you can no longer push them aside later on when the going gets tough. 2. Goals should represent reach Easy goals are not powerful because we can accomplish them without effort. Pie-in-the-sky goals are also not very powerful because we see them   …Continue Reading


The Scourge of Short-Termism

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 “The future whispers while the present shouts.” Al Gore, former U.S. Vice President One of the great scourges of our age is “short-termism.” A staggering 78 percent of the managers surveyed in a large-scale study of CFOs and CEOs admit to sacrificing long-term value to achieve smoother earnings. In July 2011, former Federal Deposit Insurance Corporation (FDIC) chair Sheila Bair wrote: “The common thread running through all the causes of our economic tumult is a pervasive and persistent insistence on favoring the short term over the long term, impulse over patience.”  Our 2012 blog, “Suicide By Quarter—Leading for the Short-Term,” indicated the investor base in corporations is not homogeneous. We have day traders who live by daily stock fluctuations, but there is a growing body of investors—notably including “impact investors”—who want excellent,   …Continue Reading


Culture as a Competitive Advantage

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“Culture isn’t just one aspect of the game—it is the game.” Lou Gerstner, former CEO of IBM How can your organization gain a sustainable competitive advantage? Technological breakthrough? Killer patents? Brilliant strategy? Protected regulatory position? We suggest another, perhaps even more powerful, way: create a high-performance culture of character Create a culture intent on building an excellent, ethical, and enduring organization, much like the mythical Knights of King Arthur’s Round Table enjoyed. Technologies become obsolete; patents expire; regulations will change. A High-Performance Culture of Character We think of organizational culture as “how we do things here”—how people behave. Culture forms over time and drives what happens when the authorities are not present. It sets the tone for the organization, and the norms for what is acceptable behavior from people in   …Continue Reading


The End of Hierarchy?

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The buzz has been big since articles on Zappos’ movement toward a “holacracy” were publicized. A “holacracy” is a system of governance based on self-organizing teams rather than hierarchical authority. See “Zappos New Badass Culture” and “Zappos Says Goodbye to Bosses”. In a holacracy there are no job titles or managers. Employees have “roles” in circles with “links” to other circles. Each circle governs itself. Stanford professor Bob Sutton recently published a contrary view that “Hierarchy is Good”, citing the natural emergence in all groups of status and power differences among the members. Harvard’s Bill George countered with “the hierarchical model just doesn’t work anymore”. Maybe a holacracy is the “next big thing.” But let’s first consider our options. Cisco famously constructed a complex, overlapping series of internal boards and   …Continue Reading


Death By Meeting? 33 Tips to Ensure Great Meetings

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Source: iStock “The work is through the people.” Ron Heifetz, Harvard professor and leadership author Most people hate the endless stream of useless meetings that keep them from doing the “real work.” But, as Harvard’s Ron Heifetz points out, the real work is done through people. Meetings can be a powerful tool for accomplishing results if they are well run. Unfortunately, many leaders do not know how to run a highly productive meeting. Click on the link below for 22 actionable tips for improving the quality of your meetings. 33 Meetings Dos and Donts Share this list with your colleagues. Discuss which items you can use to improve the quality of your meetings. Contact us if you have questions, or other “dos” and “don’ts.” We’ll add them to our list. Bob and   …Continue Reading


Twelve Tips to Grow as a Leader

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 Nelson Mandela. Source: Creative Commons, Flickr, South Africa Good News Leaders aren’t born. They grow. Yes, some people are born with characteristics that make leadership easier. Some people are more outgoing, or intellectually gifted, or quick thinking. Some are excellent communicators, or have natural self-belief. But opportunities to learn and grow dramatically outweigh all of those factors combined. Leadership is learned and developed through a combination of practice, feedback, experience, observation, intuition, judgment, reflection, and input from others, including coaching, mentoring, books, courses, and programs. Training and courses can be valuable in helping leaders grow, particularly programs that involve practical leadership challenges and experiences tied to powerful frameworks and concepts. Experience over time, especially in the crucibles of challenges and crises, slowly shapes the character of leaders. Nelson Mandela, whose   …Continue Reading


The Wonders of “Pay It Forward”

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 iStock Photo “For it is in giving that we receive.” St. Francis of Assisi There are three kinds of people: takers, “transactors,” and givers. Each of us needs to decide where our focus will be. Takers are focused on serving their own needs and pleasures. They may be courteous about it and pleasant to be around; or they may be blunt about extracting whatever they want. But takers are exploiters. The mindset of the transactor is, “I’ll give you something if you give me something back.” It is a quid pro quo world to them, and there is nothing inherently wrong with this view. The world of commerce operates on a transactional basis: “You sell me something in exchange for this amount of money.” The mindset of the giver is   …Continue Reading