Triple Crown Leadership

Triple Crown Leadership

Category Archives: Excellence

The Keys to Success

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What are the keys to success? I pondered this question when asked to speak at the recent GlenX Success Summit in Glenwood Springs, Colorado. My task was to define the X Factor that, combined with IQ (intelligence quotient) and EQ (emotional intelligence), would lead to success, happiness, fulfillment, and achieving one’s best self. A tall order. IQ is traditionally one’s inherent intelligence level, but Gregg and I went further in Triple Crown Leadership, citing the “head” qualities that we discovered in our research, including interviews with leaders in 61 organizations in 11 countries. The “head” qualities are raw intelligence, knowledge, skills, and competence. Now take these raw materials and set them ablaze with the 10,000 hours of deliberate practice that Malcom Gladwell famously described in The Outliers. (Deliberate practice is   …Continue Reading


Escaping the Stressors of Leadership

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  Guest Post by Mike Figliuolo   The pressure on leaders is increasing every day. Calls for “doing more with less” echo through the halls as ever-escalating expectations create a great deal of stress for leaders. The investment of a leader’s time, energy, and attention (what we call “leadership capital”) is a critical choice leaders make every day. The options for delivering on these heightened expectations are limited. Sure, leaders can step on the proverbial gas pedal and work harder and longer, but play that game too long and the stress will add up. The cumulative effects of these stressors can be devastating. When leaders overwork themselves, their teams tend to do the same. People stay at the office until the boss leaves; their stress levels are correlated with those   …Continue Reading


Double Your Productivity in 15 Minutes

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Guest Blog by Dan Forbes, Founder of the Lead With Giants™ Community In the early 1900s Charles Schwab was president of Bethlehem Steel, a small, struggling company. He was looking for ways to increase productivity and profits. In walked Ivy Lee.  He was a business consultant and promised Schwab that in just fifteen minutes he could share a secret with the company’s managers that would double productivity. The skeptical Schwab asked Lee what he was selling and at what price? Lee told him to just try it for six months and then, “You can pay me what you think it’s worth.” Here’s the secret Lee shared with the managers: Every night, at the end of each day, write down the six most important things that need to get done the next day.   …Continue Reading


Transparency Builds Trust

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iStock Photo Let’s consider two otherwise identical firms. Rocket Corp. issues their quarterly earnings press results, focusing on their financial results. Then they conduct their quarterly conference call with investors, reporting their revenue, margins, profitability, cash levels, and citing their revenue and earnings guidance for the next quarter and year. They take questions from those investors on the call and then put the directives out to the management team that: “This is what we have to do to make the numbers for the quarter, otherwise our stock will be hammered.” Endurance Inc. also issues a quarterly press release and conducts an investor conference call, but in addition to the same financial data that Rocket Corp. issued (excluding earnings guidance), they report many additional metrics: Customers: Revenue and market share details   …Continue Reading


The Longest Tail (Guest Blog by Walt Hampton)

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According to Steve Coburn, “It’s not fair to the horses that have been in the race since Day 1.” Coburn is the co-owner of California Chrome, once thought to be the heir to the Triple Crown, who lost at Belmont. “Look at it this way, if you can’t make enough points to get in the Kentucky Derby, you can’t run in the other two races. It’s all or nothing, because it’s not fair to these horses who have been running their guts out since Day 1,” Coburn spewed before his wife dragged him off camera. It’s not fair. Life’s not fair. And leaders – real leaders – know that. When I was growing up, I used to compete in the Central-Belden PTA Pet Show. Well, not me, exactly. I would   …Continue Reading


Tips for New Graduates about Leading and Living

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Image: iStock With this cap and gown season upon us, here are some thoughts for new graduates as they transition from school to work or other pursuits. 1. Avoid making choices for the wrong reasons. You are probably under a lot of pressure, both self-imposed and externally thrust upon you. As you look at various work opportunities, even in this challenging job market, consider not only external motivations such as income and status but also internal motivations such as meaning, values, and fulfillment. You will spend lots of time at work, so work hard to find a good fit for you (not for others). 2. There will be a day of reckoning for the choices you make. With time, a job often leads to a series of promotions, or other   …Continue Reading


The Triple Crown of Leadership

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  The sports world is abuzz with excitement. We may have our first Triple Crown winner since 1978, when Affirmed captured what has been called “the most elusive championship” in all of sports. California Chrome is poised to accomplish this incredible feat on June 7 if he can win at Belmont Park. This unlikely horse, bred in California for only $10,000 with a 77-year-old trainer, has won his last six races. Since 1875, only eleven thoroughbreds have won the Triple Crown, including such iconic names as War Admiral, Whirlaway, Citation, Seattle Slew, and of course, perhaps the best of them all, Secretariat. Pictured above, Secretariat won the final leg of the Triple Crown, the Belmont Stakes, in 1973 by a world-record 31 lengths in a time that has yet to   …Continue Reading


Three Responsibilities of Great Leadership

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Great leadership has many responsibilities: Safeguarding your colleagues Serving your stakeholders Making tough decisions Planning for succession And much more However, certain responsibilities are critically important and do not get the time and attention they deserve. Here are three. 1) Commit to the triple crown quest of building an excellent, ethical, and enduring organization. The primary message of Triple Crown Leadership is this: make building an excellent, ethical, and enduring organization the overarching priority of your organization. Excellent means achieving exceptional results that have significant, positive impacts on stakeholders: customers, employees, shareholders, suppliers, and communities. Ethical means acting with integrity, even when it’s costly or hard, always paying attention to how the results are achieved. Enduring means standing the test of time and operating sustainability when it comes to people and   …Continue Reading


Trust is Essential for a High-Performance Team

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Internet Talk Radio Show with Bob Whipple and Bob Vanourek December 18: Noon eastern time Join Bob Vanourek and Bob Whipple, “The Trust Ambassador” and CEO of Leadergrow an organization dedicated to leadership development, as they dialogue on how leaders can build trust in their organizations. The Internet talk radio program, hosted by Voice America, will be on December 18 and their topic is: “Trust is Essential for a High-Performance Team.” Bob Whipple spent his career as a leader in a large U.S. firm going through extreme challenges. He is a dedicated business scholar, university professor, and leadership consultant. Whipple is also the author of several books, including Leading with Trust is Like Sailing Downwind, an excellent book rich in practical wisdom on leadership and trust. Bob Vanourek posted a   …Continue Reading


The Ten T’s of Trustworthy Leadership

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Guest Blog by Barbara Kimmel #1 Trustworthy leadership – A culture of trust cannot exist with an untrustworthy leader. Trustworthy behavior must start at the top and flow down through every person in an organization. Trust should not be confused with compliance. Being “legal” is not synonymous with being trustworthy. #2 Transformation – Productivity and exceptional execution begin when the CEO and leadership team synthesize a set of values and goals that are shared, accepted, and adopted by all stakeholders. #3 Tools – There are many trust tools leaders can use to build trust with their stakeholders, running the gamut from metrics and assessments to online surveys. #4 Treatment – The Golden Rule says to “treat others the way you want to be treated.” Leaders who extend trust to stakeholders are   …Continue Reading


High Performance Begins with Shared Values

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“When aligned around shared values and united in a common mission, ordinary people accomplish extraordinary results.”  –Ken Blanchard, leadership author   Managers today have a daunting job. With their downsized staff, often depending on people over whom they have no authority, they are expected to produce better results than last year, all on a reduced budget. How do high-performance organizations achieve their extraordinary results? Of course, many elements come into play (from alignment and execution to innovation and business models), but a critical element is that such organizations function as dynamic teams, with many leaders operating as stewards throughout the organization (and loyal followers as well). The leadership in these organizations ebbs and flows within the hierarchy that exists, with the boss sometimes calling the shots, but more often letting others lead,   …Continue Reading


Top 10 Triple Crown Leadership Blogs

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 Our book, Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations, just turned one year old! In celebration of this happy event, we are sending out a special edition newsletter featuring our top ten blogs over the past year.      TOP 10 LEADERSHIP BLOGS: 1: The Glorification of BusyWe’re all busy. There’s nothing wrong with hard work. Here’s the problem: glorifying busy. Busy is the new sexy. The viral Internet meme—“stop the glorification of busy”—has hit a nerve with people far and wide lately. …Continue Reading 2: Are Leaders Born or Made?Many people believe that leaders are born, not made. We disagree. We believe leadership skills can be learned through experience, dialogue, role modeling, feedback, coaching, mentoring, and more.  …Continue Reading 3: 10 Leadership Myths and Half-TruthsMany leaders operate from half-truths or outright misconceptions about leadership, often   …Continue Reading


Botching Mission and Vision

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Words matter in leadership. Bob was once talking to a group of employees about his ideas for setting up dedicated teams to focus on problems. One employee responded, “We are all dedicated here.”   Oops. Bob meant teams focused on single problems. The employee thought he was questioning their commitment. Semantics. Words matter in leadership. Think of the leader who announces, “We will make our numbers no matter what,” and how that is ripe for misinterpretation, and perhaps even an invitation for unethical behavior. Key Words, Key Behaviors We challenge the conventional wisdom on “mission,” “vision,” and “strategy,” and we believe that sharper thinking in these areas could make significant differences in leadership effectiveness. Here is our take a few terms that are essential for leaders to get right. Purpose:   …Continue Reading


Ethical Decision-Making: Simple Tests

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Photo: iStock   When it comes to ethical challenges, we are all tested at some point. Leaders are tested most when they are under duress. Many leaders are ill-equipped to navigate the ethical minefields awaiting them in the swirl of fast-changing competitive markets and new technologies. Drawing insights from terrific books like Ethics (for the Real World), by Ronald Howard and Clinton Korver, and Courage: The Backbone of Leadership, by Gus Lee with Diane Elliott-Lee, here are some examples of simple tests that leaders can take before making ethical decisions:  Mirror Test. Imagine making the decision and then look at yourself in the mirror. How do you feel? What do you see in your eyes? Does it trigger alarm bells, violate your principles, or summon a guilty conscience? Front Page Test. Imagine   …Continue Reading


Ethical Pitfalls—You Will Be Tested

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Photo: iStock   No matter where you work or live, when it comes to ethics one thing is clear: you will be tested. Ethical pitfalls are all around us. Often you stumble upon them suddenly. Your ethics are tested most when you are under duress (with stress, pressure, or fear). Here is a partial list of what you’re up against: If you work in the world of business… Are you under pressure to withhold damaging information? Lowballing estimates in order to increase the chances of getting an order? “Cooking the books” to deceive analysts or investors? Paying bribes in markets where that is common or expected, reasoning that you must “pay to play”? Pulling sales from the next quarter to meet your targets for this one? Posing as a customer   …Continue Reading


What to Do If You Work For a Jerk

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  So your boss is a jerk.  What to do? Of course, how to approach it depends on the severity of the situation, but here are some tips: 1. Go Lean. You may have to make a change, so you need money in the bank. That’s not tapping into your 401k or IRA. You need six to twelve months of basic living expenses in a liquid account. Cut down on discretionary expenses (lunches and dinners out, subscriptions, etc.) and delay new purchases (new tablet, TV, etc.). There are few things worse than having to stay in a toxic situation because you can’t afford to leave. (Note that many people use this as an excuse to avoid dealing with tough issues, even though they could make it work.) By going lean,   …Continue Reading


Big Questions for New Graduates

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  New Graduates, Congratulations on your big achievement. The exams are now over, the assignments all in. As you celebrate and revel in the memories of achievements, experiences, and friendships, we advise that you also pause to reflect on some important questions. Many of you have made a big decision about what comes next—often in the form of a job or further schooling that signals a career direction. So here’s the question: Why? Why did you choose that? Where will it take you? How does it fit with your values and aspirations for who you will be and what you will do with your life? Does it fill you with a sense of purpose? Does it provide you with opportunities to learn and serve? Will you get to work with   …Continue Reading


Tilts: Short- vs. Long-Term?

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Some people wonder whether triple crown leadership requires giving equal priority to “excellent,” “ethical,” and “enduring” considerations.   Many ask, “Don’t we have to sometimes tilt toward the short-term results just to survive, thereby, sacrificing the long-term?” Others may wonder, “In my business everyone is cutting ethical corners. How do we survive?” Of course, sometimes temporary “tilts” are required between the “three Es.” Sometimes short-term considerations must take precedence in order to save the organization. Heavy criticism may follow, but it will be moot if the organization goes out of business. At other times, the reverse is needed: leaders must be willing to dampen expectations for short-term results to make the critical, long-term investments needed. In each case, it is essential to be transparent, explaining to all stakeholders the rationale   …Continue Reading


Bending the Focus of a Company

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Interview with Harvey Wagner Former CEO, Quovadx Leaders Speak Series Harvey A. Wagner was the turnaround CEO of Quovadx from 2004 through 2007. Quovadx was a $100 million, NASDAQ-traded software and services company with offices in the U.S. and Europe as well as some outsourced R&D in China. Customers were in the hospital and telecommunications markets as well as large financial institutions. The company was accused of accounting improprieties, went into a tailspin, and Wagner, ultimately, was asked by the board to turn it around. Quovadx merged with a subsidiary of Battery Ventures in 2007. Wagner is currently the managing principal of H.A. Wagner Group LLC, a strategic and business consulting firm. Previously, he served as a CFO or CEO of numerous firms, including Caregiver Services, Mirant Corporation, Optio Software, PaySys International,   …Continue Reading


Leading a Tech Startup in China

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Interview with Steve Mushero  Founder, CEO, & CTO, ChinaNetCloud Leaders Speak Series Steve Mushero is Founder, CEO, and CTO of ChinaNetCloud, a leading global provider of Internet Managed Services. Headquartered in Shanghai, China, ChinaNetCloud is a private company founded by Silicon Valley technology entrepreneurs, with a team of system experts and support staff in Shanghai and Beijing. ChinaNetCloud offers server management and cloud computing, running mission-critical servers for over 150 Chinese and international customers. The company specializes in complex, multitier architectures for Internet-facing businesses, including e-commerce, gaming, SNS, new media, Web 2.0, mobile, and other web sites and systems. Steve Mushero has over 25 years of technology management experience across a wide range of industries in international contexts. He previously served as CTO at Tudou (China), Intermind, New Vine Logistics,   …Continue Reading


What’s Different About Leading Startups?

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Interview with Stephen Von Rump Co-Founder and CEO, Giraff Technologies Leaders Speak Series  Stephen Von Rump is Co-Founder and CEO of Giraff Technologies AB. Giraff brings people together in the care of those living at home (e.g., the elderly). Giraff allows you to virtually enter a home from your computer via the Internet and conduct a natural visit by moving a robotic device with a video screen. You can move freely about the home simply by moving your mouse, and interact with the people there via videoconferencing. Those in the home don’t have to do anything. Von Rump has extensive consulting experience in startup and turnaround organizations, and has also held various R&D assignments at MCI and AT&T Bell Laboratories. He has served as the CEO of Be Here Corporation, Metreos   …Continue Reading


The Job of a Lifetime: Leading an Incredible Transformation

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Interview with Nancy Tuor Former Group President CH2M Hill Leaders Speak Series  CH2M HILL, founded in 1946, is a global provider of consulting, design, construction, and operations services for corporations and governments. Headquartered near Denver, the employee-owned company has revenue of over $6 billion and employs over 30,000 people worldwide. CH2M Hill manages large, complex projects around the world such as reconstruction efforts in the wake of Hurricane Katrina, relocation of American military bases in Korea, expansion of the Panama Canal, and projects for the London Olympics. In 2013, the firm was named by Fortune as one of the “100 Best Companies To Work For” for the sixth time and was named one of the “World’s Most Ethical Companies” by Ethisphere Institute for the fifth time. In 2005, leaders from CH2M Hill successfully closed the Rocky Flats   …Continue Reading


Value and Values

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Interview with Chip Baird Founder and Managing Director, North Castle Partners Leaders Speak Series North Castle Partners is a leading private equity firm headquartered in Greenwich, Connecticut, committed to creating extraordinary value for its companies, employees, investors, and communities.  Charles (Chip) Baird, Jr., North Castle’s Managing Director, founded the firm in 1997. From 1989 to 1997, Baird served as a Managing Director of AEA Investors LLC. From 1978 to 1989, Baird was Executive Vice President at Bain & Company, an international consulting firm. From 1975 to 1977, he worked at The First Boston Corporation. Chip received an A.B. from Harvard College and an M.B.A. from Harvard Business School. Here are excerpts of our interview with Chip Baird for Triple Crown Leadership: What is North Castle Partners’ approach to private equity? Baird: North   …Continue Reading


Sorry, Tiger, Winning Does Not Take Care of Everything

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The latest online ad from Nike shows a photo of Tiger Woods with the text, “Winning takes care of everything.” The phrase has long been used by Woods, and he recently regained his #1 ranking in golf after suffering through headlines in 2010 about his extramarital affairs.  Woods’ behavior and infidelity were appalling, but our focus here is not on whether his current win streak redeems him. Some will forgive and forget; others will not.  Our point is that the message of “winning takes care of everything” is both wrong and dangerous. It fits in a long strain of similar quotations, including one of the most common sports sayings: “Winning isn’t everything. It is the only thing.”  Nike dropped biker Lance Armstrong from its sponsorship lineup after the doping scandal.   …Continue Reading


The Legacy of Leadership

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What will your leadership legacy be?  Some will argue that the only real leadership legacy is the results you achieve.  But are results all that matter? Too many leaders today get caught up in the game and pursue results at all costs, or look the other way when results are achieved illegally or unethically. How results are achieved matters greatly.  Others may argue that the leader’s vision is what counts most. Yes, vision is critical, but vision without execution is futile.  What about strategy? Yes, strategy is important too, but in today’s world, how many strategies survive more than just a few years before becoming obsolete?  A strong argument can be made that the legacy of leadership is the leadership team one leaves behind: the quality, character, and competencies of   …Continue Reading


Making It Work as Co-Founders

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Interview with Raj Vinnakota and Eric Adler Co-Founders and Managing Directors, The SEED Foundation Leaders Speak Series  The SEED Foundation partners with urban communities to provide educational opportunities that prepare underserved students for success in college and beyond. SEED’s innovative model integrates a rigorous academic program with a nurturing boarding program, which teaches life skills and provides a safe and secure environment. In 1998 SEED created the first college-preparatory, public boarding school in the U.S. Here are excerpts of our interview with Raj Vinnakota and Eric Adler for Triple Crown Leadership: How would you describe SEED’s leadership approach? Vinnakota: It stems from the conversation that Eric and I had the second time that we met, the same day we decided to leave our jobs and work together to start The SEED   …Continue Reading


What’s So Hard About Ethics?

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Why are ethical breakdowns in organizations so common? Why do so many good people make bad decisions?  Look at the “wall of shame” of organizations abusing trust recently: AIG, Barclays, Bear Stearns, BP, Countrywide Financial, Galleon Group, Goldman Sachs, HSBC, ING, Johnson & Johnson, Lehman Brothers, MF Global, Standard Chartered, Walmart, and many more.  It’s not just business, by the way. Look at the doping scandal in cycling (and baseball). Look at Penn State University, the Boy Scouts, and the Catholic Church. Look at governments around the world, from India and Italy to China, Russia, and Venezuela. And there is no shortage of scandals in Washington, D.C.  Look back a little and witness the stock options backdating scandal, then a little further to Arthur Anderson, Enron, MCI Worldcom, Global Crossing,   …Continue Reading


Vanguard’s Values-Based Visionary

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Interview with John Bogle Founder and Former Chairman and CEO, The Vanguard Group Leaders Speak Series The Vanguard Group is an investment company with over $2.0 trillion in assets, offering mutual funds and other financial products and services. The investors who place money in the funds own Vanguard. Based on his undergraduate thesis at Princeton, founder and former chairman John (Jack) Bogle is credited with the creation of the first index fund and driving costs down in the mutual fund industry. Mr. Bogle founded Vanguard in 1975 and served as chairman and CEO of Vanguard until 1996, and senior chairman until 2000. He is now President of the Bogle Financial Markets Research Center. In 2004, TIME named Mr. Bogle as one of the world’s 100 most powerful and influential people, and Institutional Investor presented him   …Continue Reading


Values-Based Leadership with an Indomitable Will

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 Interview with Tom McCoy Former Executive Vice President, AMD Leaders Speak Series  Founded in 1969, Advanced Micro Devices, Inc. (NYSE: AMD), or AMD, is a Fortune 500, multinational, semiconductor company and the second largest global supplier of microprocessors behind Intel.  Thomas M. McCoy joined AMD in 1995 as general counsel and secretary, later also serving as the Chief Administrative Officer. When we interviewed him, he was the Executive Vice President of legal, corporate, and public affairs, which also included strategy. McCoy is now a partner in the global law firm of O’Melveny & Myers in Washington, D.C., where he chairs the Integrated Legal Strategies practice, counseling clients in high-profile and crisis management situations. He is a former member of the board of directors of the Markkula Center for Applied Ethics   …Continue Reading


The 3 Questions Asked of Every Leader

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Legendary football coach Lou Holtz, now retired and in the College Football Hall of Fame, had an uncanny ability to turn losing teams into winners. During his college coaching career, he compiled a record of 249 wins, 132 losses, and 7 ties. Holtz’s 1988 Notre Dame team was undefeated and determined to be the consensus national champion. Holtz said that players had three implicit questions about a new coach–the same questions the coach has about players. (See http://louholtzonline.tripod.com/holtzism.html.) These questions apply to any leader. 1) “Can I trust you?” Like life itself, leadership is all about relationships. Without trust, these relationships are superficial. People hold back, wait to see if they will be taken advantage of, and watch their backs. People wonder whether their leaders are in it for themselves   …Continue Reading